Testimonials

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Damon Provided World-class Customer Service
Dear Brennan Heating,

我很晚才写这封信，是为了向贵公司和来我们家修理煤气炉的服务技术人员作出具体的补偿. On February 13, 2019年，在普吉特湾地区的大暴风雪即将结束时，我们的炉子熄灭了，我打电话给布伦南供暖和空气公司. 首先，一个真人接了电话，说有人会在2小时内出来. 这是当仍然有超过24″的雪在许多地方，包括我自己的院子. 预约工作人员询问了我家的路况，我解释说，我住在陡峭的山坡上，可以通行，但司机应该自己判断. 我被告知，技术人员会在20分钟后打电话给我，他们什么时候可以评估这座山. About 2 hours went by and I got a call that the tech was on the way. About an hour later, I got a knock on the door and a technician from Brennan said “hello, where is your furnace?” I was so surprised but didn’t see a van and asked, “where is your van?” The technician said, “I couldn’t get up the hill so I walked here.” I asked where did you park and he said “at the church.“我带他到很快修好的火炉前，他给我看了故障的原因. 真正令人难以置信的不仅是技术走到这里，而且教堂在2英里之外!!!! 他确实走了那么多路，在山脚下没有地方停车，因为那里堆满了汽车. 技术人员达蒙说:“我可不想在这么冷的日子错过这个约会.“我在这里是想告诉你们，达蒙提供了世界级的客户服务，这将是我向许多人讲述的故事, many times. Brennan Heating and Air will benefit from the service story Damon created. 请认出达蒙，并知道他是我将成为长期客户的原因，并推荐其他人.

最好的问候,

-C R.

Outstanding Customer Service
“请让马特知道，我真的很感谢他的客户服务，以及他处理这笔交易的方式, very professionally each time I had contacted him. He stated that Brennan Heating is a good company to work for. 我已经告诉了一些人关于Brennan Heating的事情，这些天你永远不知道你会得到什么样的客户服务，尽管我的朋友是对的. Thank you very much for having outstanding customer service!”

-K. Ono, Seattle

Got Much More Than Expected For The Right Price
“Thank you for the heat. Your staff was prompt, friendly, and extremely professional. We got much more than expected for the price, and are very appreciative. 工作人员是优秀的，他们的安装是干净的，完成的外观是伟大的.”

-C. Hendryx and A. Seffernich, Seattle

质量工作
“Your installers did quality work. 我一定会向我的朋友推荐Brennan Heating，并考虑将来再次使用你.”

-K. Orton, Seattle

Staff A Credit To Your Company
“最近，贵公司在我家安装了一个两级炉和一个电子空气净化器. Your company was highly recommended to be by a previous customer. The three men I dealt with are a credit to your company. Any chance I get, I will recommend Brennan.”

-D. Tollman, Renton

Professional Manner & Immaculate House
“我丈夫和我认识布伦南的工作人员是在他们第一次帮我们在老家安装火炉的时候. Their professional manner in the installation of that furnace was evident. 他们离开的时候，房子还很干净，他们还继续在我们需要的时候给我们提供支持. 我们对你的工作印象深刻所以我们决定请你回来在我们的家庭娱乐室里安装一个气体插入器. That room was transformed from an unusable space to a warm and inviting area.”

-M. & A. Nouwens, Shoreline

Excellent Products, Fast Service
“As with any job, 你的团队偶尔会遇到挑战，但他们有效地应对了这些挑战. 我们确实觉得我们从Brennan那里得到了优秀的和记平台和知识渊博、周到和快捷的服务.”

-L. Copass, Mercer Island

Professional Service
“I just wanted to say thanks for the professional service. 你们的技术人员做得很好，帮助我们为我们的需求选择了正确的和记平台——为我们的家选择了变速炉, and the two-stage furnace for the rental, not to mention a water heater, electric to gas conversion, and Napoleon gas fireplace.”

-K. Orton, Seattle

Guidance AND Professionalism
“我们要感谢您的指导和专业工作安装我们的供暖单元. We would be more than happy to recommend your services to others.”

-J. Christiansen, Federal Way

Wonderful Experience
“我们只是想感谢你和你的工作人员为我们安装新和记平台官网所做的出色工作. Our experience with everyone at your company has been wonderful.”

-D. & E. Larsen

Courtesy and Respect
“你的船员对我很有礼貌，很尊重我，在解释我对新熔炉的期望时也很有帮助. 他们是熟练的工匠，并做了一些创造性的修改，让我继续使用一个特殊的过滤器在这个熔炉. Thank you for a job well done!”

-M. Hanson, Seattle

Crew Went The Extra Mile
“你们的两位技术人员最近花了两天时间在我们家里安装了新的燃气锅炉，为我们非常寒冷的房子供暖. They were efficient, friendly, and did a great job cleaning up afterwards. 这两个勤劳的家伙还好心地在我们昏暗的火炉“角落”安装了一个新灯，这样我们现在就能真正看到我们闪闪发光的新锅炉了. In an era when good service is hard to find, 我和我丈夫觉得你应该知道这两位先生为我们付出了更多.”

-Penny LeGate, Seattle

Superb Service
“我们想借此机会正式感谢你们为我们提供的优质服务. 消费者并不是每天都能享受到与这样一家组织良好、服务至上的合同公司合作的乐趣.”

-M. & A. Nouwens, Shoreline

Fine Job and Speedy Work
“Thank you so much for such a great job! 你的工作人员做得很好，安装了我的新火炉，特别是重新做了我的管道工作. I can’t tell you how happy I am with how it looks and works. Thank you for such a fine job and speedy work!”

-S. Mudi, Seattle

What a Relief!
“77 degrees and dropping. Words cannot describe the joy and relief of cool indoor air! 伟大的船员——专业和友好的出色工作(这是很多工作)——回答我们所有的问题(病人:))非常感谢您帮助我们选择最好的设备,我们已经非常满意,迫不及待地使用我们的新炉. P.S. Will refer business to you!”

-Greg and Cindy

Friendly, Professional & Hard Working
“我写信不仅是想说我对从贵公司购买的煤气炉感到满意, 但我也想告诉你，两位技术人员在安装我的新炉子方面做得非常出色. They were very friendly, but also very professional and hard working.”

-R. Nelson, Seattle

Very Informative and Understanding
“I had Brennan put in a new energy efficient furnace. 提供估算的代表(Ryan)提供了非常有用的信息，并提供了炉膛选项, understanding that I wasn’t quite ready to have the work done. 7 months later I called him back, he was able to honor the original estimate and scheduled the work within two weeks. 安装人员的知识非常丰富，主要技术人员经验丰富，知识渊博. He worked with me to determine the best way to install the intake & exhaust pipe. The pricing was competitive.”

-T. Ward